Shipping policy

Effective date: September 26, 2026. Last updated: September 26, 2026.

1. Where we ship

Florimetry ships to addresses within the United States only: all 50 states, Washington D.C., and APO/FPO/DPO military addresses. We do not currently ship to US territories (Puerto Rico, Guam, the US Virgin Islands and others) or to any address outside the United States. Orders with a non-US shipping address will be canceled and refunded in full.

2. Processing time

Orders are packed by hand at our Amelia, Ohio studio and ship within 1–3 business days (Monday–Friday, excluding US federal holidays). Orders placed after 12 pm Eastern Time, or on weekends and holidays, begin processing the next business day.

During peak periods such as late November through December, processing can take up to 5 business days. We'll post any expected delays on our homepage.

3. Shipping methods and rates

The free-shipping threshold is based on your merchandise subtotal after any discounts and before taxes. Delivery times are estimates provided by carriers and are not guaranteed.

4. Alaska, Hawaii, P.O. boxes and military addresses

Orders to Alaska, Hawaii, P.O. boxes and APO/FPO/DPO addresses ship via USPS and may take an additional 3–7 business days. Express shipping is not available for these addresses; if selected, we'll ship via the fastest available USPS service and refund any difference.

5. Order tracking

When your order ships, we'll email you a tracking number and link. Tracking can take up to 24 hours to show movement after the label is created. If you haven't received a shipping email within 4 business days of ordering, check your spam folder, then contact us.

6. Delivery issues

Incorrect address

Please check your shipping address carefully at checkout. If you notice an error, email us right away; we can update it only before the order ships. If a package is returned to us because of an incorrect or incomplete address, we'll contact you to reship it at your cost, or refund the order minus original shipping charges.

Lost or stolen packages

If tracking shows delivered but you can't find your package, check with neighbors and around your property, and wait 24 hours (carriers sometimes mark packages delivered early). Then email us within 14 days of the delivery date. We'll open a claim with the carrier and, once it's resolved, send a replacement or refund.

Delayed packages

If your package hasn't arrived within 7 business days of its estimated delivery date, contact us and we'll investigate with the carrier.

7. Damaged in transit

We pack every order carefully, but occasionally items are damaged in transit. If your order arrives damaged, email support@florimetry.shop within 7 days of delivery with your order number and photos of the item, the box and the shipping label. We'll send a replacement or issue a full refund, including shipping, at no cost to you. Please keep the packaging until your claim is resolved.

Note that faux stems are compressed for shipping. Bent petals or flattened leaves are expected and can be reshaped by hand; see our care guide.

8. Sales tax and duties

Because we ship only within the United States, there are no customs duties or import fees. Sales tax is calculated at checkout based on your shipping address where applicable.