FAQ & care
Answers about orders, shipping, our products and how to care for them. Still stuck? Contact us.
Orders
How do I place an order?
Add items to your cart, then select Check out. Enter your email, US shipping address and payment details, choose a shipping method, and place your order. You'll receive a confirmation email right away.
Can I change or cancel my order?
Yes, if it hasn't shipped. Email support@florimetry.shop with your order number as soon as possible. We can usually change or cancel orders within 12 hours of purchase. Once an order ships, it can be returned under our refund policy.
Which payment methods do you accept?
Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay and PayPal. All prices and charges are in US dollars.
Do you charge sales tax?
Sales tax is charged on orders shipping to Ohio, and to other states where required by law. The exact amount is shown at checkout before you pay.
Do you offer gift wrapping or gift notes?
We don't offer gift wrap, but you can add a gift note in the order note field on the cart page. We never include prices or receipts in the box.
Shipping
Where do you ship?
All 50 US states, Washington D.C., and APO/FPO/DPO addresses. We do not ship to US territories or internationally at this time.
How much is shipping?
Standard ground shipping is free on orders of $75 or more, and $6.95 below that. Express (2–4 business days) is $14.95.
When will my order arrive?
Orders ship within 1–3 business days. Standard delivery then takes 5–8 business days and Express takes 2–4 business days. Alaska, Hawaii and military addresses can take a few days longer.
How do I track my order?
You'll get an email with a tracking link when your order ships. If it hasn't arrived within 3 business days of the estimated date, contact us.
Products
Is a vase included?
Arrangements do not include a vase. They are shown in a vessel for scale. Potted greenery comes in its matte white pot, fully assembled.
How realistic are they?
Petals and leaves are fabric with printed and textured detail, on wired stems. From normal viewing distance they read as real botanicals; up close you'll see they're faux.
Will my arrangement look exactly like the photo?
Very close. Arrangements are compressed for shipping, so fluff and reshape the wired stems when they arrive. Colors can vary slightly between screens.
Are they safe around pets and children?
They're non-toxic in normal use, with no pollen, sap or water. Small parts can detach if chewed, so place them out of reach of pets and young children who might mouth them.
Can I use them outdoors?
They're designed for indoor use. Direct sun and weather will fade and damage them over time.
Care
How do I clean a faux arrangement?
Dust every few weeks with a soft brush, feather duster or hairdryer on the cool setting. For heavier dust, wipe leaves with a barely damp microfiber cloth and air-dry. Avoid sprays, soaps and bleach.
How do I reshape stems after shipping?
Hold each stem at its base and gently bend it into place. Open petals by pressing them outward from the center with your fingertips. Give leaves a slight curve so they look natural.
How long will they last?
With indoor use away from direct sun, several years. Rotate occasionally if one side gets more light.
Returns
What is your return policy?
Unused items in original packaging can be returned within 30 days of delivery. Refunds go to your original payment method. See the refund policy.
My item arrived damaged. What do I do?
Email support@florimetry.shop within 7 days of delivery with your order number and photos of the item and box. We'll send a replacement or refund at no cost to you.